Shipping policy

Delivery Policy

Once your order has been placed and paid for, we aim to dispatch goods within 2 working days

USA

All goods are dispatched via USPS, DHL or Fedex ground. Occasstionally we may use other couriers at our discretion, depending on your location. Delivieries should usually arrive within 3-5 working days. All goods are tracked and you will be informed of the tracking number once your order ships.

Once shipping has been attempted. If you are not at home when delivery is attempted, your goods will be taken to your local depot to collect. It is your responsibility to collect within the time frames of the postal service. Failure to collect will result in the package being returned to Barking Bags and an additional postage cost will need to be made before the package can be resent. When you make a purchase through the Barking Bags website, at checkout it is possible to leave a note to specify a safe place where the goods could be left but you do this at your own risk.

International deliveries

If you wish to purchase from outside the USA please visit BarkingBags.co.uk where our UK stock can be shipped to anywhere in the world.

Buyers are responsible for any customs and import taxes that may apply as these fees are applied by your local customs office.  Barking Bags cannot be held responsible for delays due to customs.

Cancellation of Orders

Barking Bags accept cancellations up to seven working days after the day on which you place your order.

If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. The cost of both original and return postage and packing will be deducted from any refund.

Once you have notified us that you are cancelling your contract, any sum debited by us from your credit or debit card (minus any postage costs incurred) will be re-credited to your account as soon as possible, and in any event within 30 days of cancellation.

Cancellation of orders by us

We reserve the right not to process your order if:
1.  We have insufficient stock to deliver the goods you have ordered; or
2.  One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 30 days.