Please contact us within 30-days of receiving your item should you wish to return it.

Faulty items

If you have a faulty item, you must contact our customer care team to start a return.

Contact us on info@barkingbags.co.uk
Provide photos of the fault and information
We will offer you a refund or replacement based on meeting our terms and conditions

Get started by contacting us:

info@barkingbags.co.uk
0808 1753 152

Other returns

If you are returning an item for any other reason such as:

It didn’t fit
It wasn’t the right colour
Ordered by mistake

Use this link to create your return.

Items should be unused and in a resealable condition.

You must pay the cost of returning an item. We suggest you use a signed for or insured method of delivery.

If you are returning an item for exchange, then you will need to pay for the delivery of the exchanged item. 

Returns can take up to 7 working days to be processed when they are delivered to ours returns address. Refunds cannot be processed until this time has elapsed.

Returns must be set up via our returns portal to be processed when they come back.

Custom printed cushions

All of these products are bespoke and made-to-order therefore are not eligible to be returned for a refund or exchange.

Please be considerate to this before making your order.